What are the operating hours of KST (Melbourne) Airport Shuttle?
KST (Melbourne) Airport Shuttle hours of operation are from 6:00am to 8:00pm.
What areas do KSt (Melbourne) Airport Shuttle service?
KST (Melbourne) Shuttle service from Tullamarine Airport, CBD (Central Business District Area) and some parts of the suburbs defined by the postcode boundaries in the Melway Greater Melbourne Street Directory. (Please see service area page for reference of those post codes)
Does KST (Melbourne)Airport Shuttle service any other areas of the Suburbs aside those mention on the website?
Where will I be picked up from at the airport?
Please proceed to the Travellers Service Desk at the Quantas Terminal 1 opposite the baggage carousel 4 after clearing the customs to wait for your KST (Melbourne) Shuttle driver.
How long would it take us to wait for our shuttles coming from the airport?
It usually takes 20-30 minutes of waiting time.
Do you provide baby seat, capsule or booster if needed?
No. Baby seats are only provided if you book and pay for a private transfer. Please ask for a quote.
Where will I be picked up and dropped off at my hotel? Our driver will drop you at the entrance to your accommodation and will pick you up at the reception area or lobby of the hotel.
Where will I be dropped off at the airport?
Our driver will drop you off outside the terminal that your flight leaves from.
Do I have to change buses enroute like the other shuttle services?
No, KST (Melbourne) Airport Shuttle is a door to door service.
What do I do should a problem arise?
You can call (03) 8682 9115 and we will be happy to help you.
Can I book a shuttle in an emergency?
Yes. But the operations office may not always be able to help. It will depend on the capacity available at the time you require. It is best to ring the day before, between 9.00am and 5.00pm.
Can I negotiate a better price for a group booking?
Yes you can. We do encourage group bookings.
Can I be given any refund in case we would not need the transfers anymore?
Yes, as long as we have an adequate notice a day before you travel with us.
Can we pay cash instead of paying it online?
Yes, you can pay directly to our driver but we would need your Credit card details to act as a guarantee for your booking.
Would the price be any different if we pay cash on the day we arrive even though we have pre-booked our transfer? Yes, it is cheaper to book and pay on the website.
